:root {
  --bg: #f6f7f9; --card: #ffffff; --text: #16181d; --muted: #667085; --line: #e4e7ec;
  --accent: #16a34a; --accent-ink: #ffffff; --danger: #dc2626; --warn: #d97706; --info: #2563eb;
  --chip: #eef2f6; --radius: 12px;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0f1115; --card: #171a21; --text: #e8eaee; --muted: #98a2b3; --line: #262b35;
    --accent: #22c55e; --accent-ink: #06120a; --chip: #222733;
  }
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); color: var(--text); font: 15px/1.5 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; }
a { color: inherit; }
.topbar { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 14px 24px; border-bottom: 1px solid var(--line); background: var(--card); position: sticky; top: 0; z-index: 2; flex-wrap: wrap; }
.brand { font-weight: 700; display: flex; align-items: center; gap: 8px; }
.dot { width: 10px; height: 10px; border-radius: 50%; background: var(--accent); }
nav { display: flex; gap: 18px; align-items: center; flex-wrap: wrap; }
nav a { text-decoration: none; color: var(--muted); }
nav a.active { color: var(--text); font-weight: 600; }
main { max-width: 1180px; margin: 0 auto; padding: 24px 16px 60px; }
h1 { font-size: 22px; margin: 0 0 16px; }
h2 { font-size: 16px; margin: 0 0 12px; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; margin-bottom: 16px; }
.muted { color: var(--muted); }
.row { display: flex; gap: 12px; flex-wrap: wrap; align-items: end; }
.grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 12px; }
.grid2 { display: grid; grid-template-columns: minmax(0, 3fr) minmax(0, 2fr); gap: 16px; }
@media (max-width: 860px) { .grid2 { grid-template-columns: 1fr; } }
.stat .n { font-size: 26px; font-weight: 700; }
label { display: grid; gap: 4px; font-size: 13px; color: var(--muted); }
input, select, textarea { font: inherit; color: var(--text); background: var(--bg); border: 1px solid var(--line); border-radius: 8px; padding: 8px 10px; min-width: 0; }
textarea { width: 100%; min-height: 140px; }
button { font: inherit; cursor: pointer; border-radius: 8px; border: 1px solid var(--line); background: var(--card); color: var(--text); padding: 8px 14px; }
button.primary { background: var(--accent); color: var(--accent-ink); border-color: transparent; font-weight: 600; }
button.link { border: 0; background: none; color: var(--muted); padding: 0; }
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 10px 8px; border-bottom: 1px solid var(--line); vertical-align: top; }
th { font-size: 12px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); font-weight: 600; }
tr.click { cursor: pointer; }
tr.click:hover td { background: var(--chip); }
.chip { display: inline-block; padding: 2px 8px; border-radius: 999px; background: var(--chip); font-size: 12px; white-space: nowrap; }
.chip.ok { color: var(--accent); } .chip.err { color: var(--danger); } .chip.warn { color: var(--warn); } .chip.info { color: var(--info); }
.score { font-weight: 700; font-size: 18px; }
.score.lo { color: var(--danger); } .score.mid { color: var(--warn); } .score.hi { color: var(--accent); }
.alert { border-left: 3px solid var(--warn); padding: 8px 12px; margin: 8px 0; background: var(--chip); border-radius: 6px; }
.alert.alta { border-color: var(--danger); }
.alert q { display: block; font-style: italic; margin: 4px 0; }
.transcript { max-height: 520px; overflow-y: auto; }
.line { display: grid; grid-template-columns: 52px 92px 1fr; gap: 8px; padding: 4px 0; cursor: pointer; }
.line:hover { background: var(--chip); }
.line .who { font-weight: 600; font-size: 12px; }
.who.VENDEDOR { color: var(--info); } .who.CLIENTE { color: var(--accent); }
video, audio { width: 100%; border-radius: 8px; background: #000; }
audio { background: transparent; }
.bar { height: 8px; background: var(--chip); border-radius: 99px; overflow: hidden; }
.bar > span { display: block; height: 100%; background: var(--accent); }
.login { max-width: 420px; margin: 60px auto; }
code { background: var(--chip); padding: 2px 6px; border-radius: 6px; font-size: 13px; word-break: break-all; }
.empty { padding: 30px; text-align: center; color: var(--muted); }
ul.clean { margin: 0; padding-left: 18px; }
[hidden] { display: none !important; }